Grievance Redressal

Grievance Officer, EnterFirst Private Limited, 10th Floor, Plot No 1015, Arunachal Building, Barakhamba Road, New Delhi 110001. Email [email protected]. Business hours are Monday to Friday, 10:00 to 18:00 IST.

For matters concerning personal data — access, correction, erasure, consent withdrawal or a suspected breach — write to [email protected]. Data protection requests are acknowledged within 72 hours.

Email the relevant address above with your account name, the product concerned, a description of the issue, what outcome you are seeking, and any reference numbers or screenshots. Anything sent through general support that qualifies as a grievance is routed to the Grievance Officer automatically.

Acknowledgement within 48 hours of receipt. Resolution within 15 days for service grievances, and within the statutory period for data protection requests. Where more time is genuinely needed, we write to you before the deadline with a reason and a revised date.

If the response is unsatisfactory, escalate to the Head of Customer Success, then to the founding team at [email protected]. Data protection matters may be escalated to the Data Protection Board of India, and consumer matters to the appropriate consumer forum, without prejudice to your other rights.

Every grievance is logged with a reference number, the action taken and the resolution date. That record is available to you on request and is retained as required by law.