Refund and Cancellation

Every plan offers a free trial with full feature access and no card required. Use it. The trial exists precisely because the paid term is a commitment, and we would rather you tested the platform against a real matter than signed and reconsidered.

Once a subscription is activated it carries a minimum term of 12 months. Billing is quarterly or annual — quarterly billing spreads the payment, it does not shorten the term.

The term is stated on the order form before payment, and activation confirms acceptance of it.

This is not a conventional SaaS seat licence. Onboarding captures your firm-level data — PAN-linked tax history across every client, or an entire trademark portfolio — and then Entermark and TaxEye deploy trained AI agents against it.

Those agents are configured to your practice: your templates, your approval chain, your regulator scope, your portfolio classes. Building and tuning that costs real work before you see a single draft, and it is not recoverable if the engagement ends in month three.

The 12-month term is what allows us to carry that cost up front rather than charging a setup fee.

You may stop using the platform at any time. Cancelling mid-term does not extinguish the balance of the term: any unpaid portion of the 12 months becomes immediately due and payable.

On annual plans paid in advance, no refund of the unused portion arises after the 30-day window described below. On quarterly plans, the remaining quarters of the term are invoiced on cancellation.

A refund of the unused portion is available only within 30 days of first activation — the one exception to the term, and the reason the trial matters.

Where we fail to meet a committed service level, credits apply as set out in the service level agreement. Material sustained failure entitles you to terminate without the mid-term liability above and to a pro-rata refund of the affected period.

Fees for professional services already delivered — submissions prepared, filings reviewed, oppositions drafted or hearings attended — are not refundable, because the work has been performed.

Onboarding and agent configuration work is likewise not refundable once it has begun. Third-party statutory fees paid on your behalf are non-refundable in all cases.

The platform operates as an AI agent. It works the way a trained human reader works: it recognises patterns in documents and portals, and an unfamiliar pattern — an unusual notice format, a corrupted scan, an interface change on the Income Tax portal or IP India — can escape it.

Platform accuracy to date is over 99%, measured excluding changes introduced by a government authority that we had not yet ingested. Review output regularly and treat verification as part of your workflow, not an exception to it. Every submission passes a maker-checker gate for exactly this reason.

No refund or credit arises from an error you were in a position to catch at the review stage. Where the platform is at fault and the failure is material, the service failure terms above apply.

Write to [email protected] from the account administrator address, stating the account, the reason and the date of activation. We acknowledge within one business day and process approved refunds to the original payment method within 7 to 10 working days.

Cancellation never deletes your data immediately. The account moves to read-only and full export in CSV, Excel or JSON remains available. Deletion happens on your written instruction or at the end of the retention period, whichever comes first.

Outstanding fees do not affect your right to export. We do not hold data hostage against payment.