Service Level Agreement

99.9% monthly availability on paid plans, measured as successful responses to health checks across a calendar month, excluding planned maintenance notified at least 48 hours in advance and force majeure events.

Severity 1, service unavailable or data at risk: 1 hour, 24x7. Severity 2, major feature unusable with no workaround: 4 business hours. Severity 3, feature degraded with a workaround: 1 business day. Severity 4, question or enhancement request: 3 business days.

Enterprise plans include a named customer success manager and an escalation path to engineering leadership.

Regulatory circulars are AI-classified and expert-verified with a median turnaround of 60 minutes from publication during business hours. Items published outside business hours are verified by the start of the next business day.

Document ingestion and classification typically completes within 3 minutes. Draft generation typically completes within 30 seconds for a standard notice reply. These are targets rather than guarantees, and volume spikes around statutory deadlines are disclosed in advance where known.

If monthly availability falls below 99.9%, a credit of 10% of that month’s fees applies; below 99.0%, 25%; below 95.0%, 50%. Credits are requested within 30 days of the affected month and applied to the next invoice.

Planned maintenance is scheduled outside Indian business hours wherever possible and notified at least 48 hours in advance. Emergency maintenance for security patching may occur with shorter notice and is communicated as it happens.

Downtime caused by your network or equipment, by third-party government portals being unavailable, by force majeure, or by use outside these terms is excluded from the availability calculation. Government portal outages are reported in-product so you can see the cause.