+91-8588962800
This is an electronic Document as per the Information Technology Act, 2000, and the rules of electronic record apply to this Document as per the amended provisions of the Information Technology Act, 2000.
Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 says that the privacy policy, terms, and conditions, along with other rules, shall be published. Therefore, this Document is published under the same rules for using information.
The domain name https://enterfirst.io/ is owned by Enterfirst, a legal entity registered under the Companies Act of 2013, with its registered office at Cabin No. 2, 10th Floor, Plot No. 1015, Arunachal Building, Barakhamba Road, Connaught Place, New Delhi, Central Delhi-110001, Delhi, India. All current or former employees, users, or anyone contacting us through email will come under the purview of this policy.
At Enterfirst, we are committed to safeguarding your personal data. This privacy policy explains how we collect, use, share, retain, and secure your information when you use our AI-driven tech services, SaaS platform, and related services.
This policy is in complete compliance with the Information Technology Act of 2001, the Digital Personal Data Protection Act of 2023, the Indian Penal Code of 1860 (cybercrime), the Cert-In Guidelines of 2022, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules of 2011.
By using the website, the user authorizes Enterfirst to use, share, or disclose any information as required in the privacy policy.
By continuing to access/use our platform, you agree to the following:
You acknowledge and agree that your information will be used as per this privacy policy.
You will receive information on your service progress and related account activity. Such information is mandatory and can’t be opted out of.
We may send you promotional offers, newsletters, and other communications through Email, SMS, or account notification. You reserve the right to opt out of such communications by clicking the “Opt out” option below the said email/SMS.
If you’re on the “Do Not Disturb (DND)” registry under the Telecom Regulatory Authority of India (TRAI), then we’ll obtain your explicit consent before sending any promotional offers or related communications to your registered email/phone number.
Any other information as provided to us with your explicit consent.
We may collect the following types of information:
Name, email address, residential address, contact number, and date of birth.
IP address, device ID, browser type, pages visited, IMEI number, search queries, application data cache, cookies, and geo-location (explicit consent).
Communication feedback, customer support queries, and general feedback.
Employment and business information, including the employer’s details and industry type.
System logs and error reports
User feedback, AI chat inputs, and annotations
We use your information to:
Government-issued ID cards, including, but not limited to, Aadhar, PAN, Driving License, Passport, or other applicable ID or address proof as mandated by the Reserve Bank of India (RBI).
Bank account details, IFSC codes, UPI transaction IDs, or debit/credit card information.
We may access the following:
Location Access: Your location is used only when you are actively submitting a request to obtain location-based services or improve our platform’s functionality, and is never tracked in the background or shared with third parties.
Camera Access: We may request access to your device’s camera to allow you to capture photos or videos for verifying your identity, submitting your requests, demands, or feedback. Camera access is used only when you choose to take a photo or video to upload.
Microphone Access: We may request microphone access solely to enable voice input for audio-based features. The microphone is activated only when you choose to use the voice command feature, and no audio is recorded or stored beyond converting your speech to text for your complaint. Your microphone is never accessed at any other time.
Media and File Access: We may request access to your device’s media storage so that you can select and upload existing photos, videos, PDF documents, or other files (such as DOC or DOCX) to allow document uploads and storage access. We only access the specific files you select for uploading, and we do not access or store any other media or documents from your device.
We use your information to:
Provide and improve our AI-powered SaaS platform.
Create and manage your account.
Monitor the performance of our platform and usage analytics to enhance user experience.
Process payments and generate invoices.
Ensure platform security, fraud prevention, and legal compliance with applicable laws.
Provide technical support and customer service.
We process your personal data for the following reasons:
You consent to it.
It is necessary for the performance of a contract or to provide our services.
We are required by law to fulfil legal obligations.
We have to protect our legitimate interests, including service improvement and security.
We do not sell your data. However, we may share your information with authorized and trusted third parties as described below:
Service providers who help us operate, maintain, or improve our services, including cloud hosting, analytics, or communication tools, through strict confidentiality agreements and contracts.
We may share your data with law enforcement authorities as required by law.
In case we enter into a merger or acquisition, then we’ll share your information as a part of that transaction.
If we sell, trade, or license our business entity, then we’ll share your data through such business transfer.
Our platform may include links to third-party websites, tools, or services, which aren’t controlled or operated by us; therefore, we are not responsible for the privacy practices or content of these parties.
Any data you provide to third-party services is governed by their respective privacy policy. We recommend that you review their terms and rules before sharing your information.
Moreover, we are not liable for the leak of any data due to third-party activities or any unforeseen event beyond our control.
We establish and implement technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. Our measures include encryption, secure servers, firewalls, and regular security audits.
Access to your data is limited only to authorized personnel on a need-to-know basis, and all such personnel are bound by confidentiality obligations.
Even though we follow best approaches and practices to protect your data, no system or method of transmission is fully secure over the internet. Therefore, we cannot guarantee absolute security.
If you suspect any data or security breach, please contact us immediately at [email protected].
We retain your information for as long as necessary to fulfil the purposes for which it was collected. We securely delete your data as per the provisions of the Digital Personal Data Protection Act of 2023 and the Information Technology Act of 2001 once it is no longer required by us.
You may request deletion of personal data at any time if you no longer wish to use our services. However, we may still retain your information if it’s requested by a law/regulatory authority through a court order, notice, or similar equivalent.
This platform and our services aren’t meant or intended for individuals under 18 years old. We do not intentionally collect personal data from minors/children.
If you believe a child has provided us with their information, then please immediately send a request for such deletion by contacting us at [email protected].
To enhance your experience of this platform, analyze usage, and improve our services, we use cookies and similar technologies. These include:
Essential for login security.
Analytical for tracking performance and usage.
Functionality to remember your preferences.
Third-party for service integrations.
You have the right to manage or disable cookies per your preferences through your browser settings.
As our website/platform user, you’re entitled to the following rights:
You can request access, update, alter, change, or modify your information with us.
Request the deletion of your data, subject to data retention for legal compliance with applicable laws and competent authorities.
Withdraw your consent for data collection, storage, use, transfer, and processing in accordance with legal and regulatory restrictions.
File a complaint regarding the misuse of your information with us.
You have the right to manage or disable cookies per your preferences through your browser settings.
We may update, modify, or change this privacy policy at any time without giving any prior notification to reflect changes as per the latest legal requirements, our data practices, and features of our services. Your continued use of this platform after the update constitutes your acceptance of the revised policy.
We encourage users to check this website periodically to stay informed about how we protect your information.
This privacy policy shall be governed in accordance with the Information Technology Act of 2001, Digital Personal Data Protection Act, 2023, Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Or Information) Rules of 2011, and other applicable laws.
Any dispute arising out of or in connection with this policy shall be resolved amicably through arbitration under the Arbitration and Conciliation Act of 1996 within 30 days.
If any dispute isn’t resolved through arbitration, then it must be subject to resolution within the exclusive jurisdiction of courts located in Delhi, India.
If you wish to review, correct, or request deletion of your personal data, please contact us using the details below. We will address your request in accordance with applicable laws.
Cabin No. 2, 10th Floor, Plot No. 1015, Arunachal Building,
Barakhamba Road, Connaught Place, New Delhi, Central Delhi-
110001, Delhi, India
+91- 8588962800
